Cancellation Policy

• Cancellations must be communicated to the sales department in advance.

• Cancellations are allowed without penalty up to 3 days (72h) before the service; after that, a 50% penalty is charged up to 2 days (48h) before the service, and after that period, the penalty is 100%. THIS DOES NOT APPLY TO SPECIAL RESERVATIONS.

• SPECIAL RESERVATIONS

- During peak season (December, January and Easter week) cancellations of services are allowed without penalty up to 3 days before the service date, after these dates the penalty will be 100% of the value of the service.

The payment is credited towards future bookings.

Refund policy:

Delfines Travel reserves the right, instead of a refund, to retain the amount of the booking for future bookings (placing the value in credit).

In addition, an administration fee of 30% may be charged, depending on the case, the complexity of the booking, and the cancellation date.

THESE POLICIES ARE SUBJECT TO CHANGE DUE TO OPERATIONAL AND SUPPLIER CHANGES WITHOUT PRIOR NOTICE